Customer Services

Customer Services

Delivery Information

Heated gloves, heated socks and Gilets are delivered within 3 days if in stock.

Sometimes, owing to high demand, we may run out of stock. Whenever this happens, we aim to restock within 14 days. Rest assured that you will receive email notifications on the latest tracking updates.

Please note that sometimes  Vulcan products are shipped directly from our manufacturers in the Far East, and may incur duty charges. Vulcan is not held responsible for these charges, which apply on out-of-stock items that you require urgently. There is also the possibility of a duty charge, depending on your product of choice.

Returns and Refunds

Some of our products are made to order, and cannot be exchanged/refunded and blamed on size-guessing! By double-checking the measurement, and ordering the correct size, you can save a lot on extra delivery costs! View our Size Guide for assistance.  Returning products the customer must pay and must be Recorded Delivery if you require a refund or different size.

If you would like to return a product or request a refund, or if you have any questions, please don’t hesitate to contact the Vulcan team at info@vulcansportswear.com. Please be sure to include all the details of your problem, including any images that demonstrate the issue if possible.

Shop Vulcan’s products in our web shop today!