FAQ
Product
Most VULCAN heated Clothing comes with a battery and charger. (Unless the item is an non battery item ) We also have replacement batteries available in battery section or message on contact form.
Please note that for orders shipped outside the United Kingdom you will need to get an adapter to fit UK 3 pin charging plug
All-new heated apparel includes:
- 1 x Heated Apparel
- 1 x Lithium-ion Battery (5000 mAh, 7.4 V),/ or 10000 depending on what ordered
- 1 x USB-C Charger (input voltage: 100-240V)
- 1 x User Manual
- And gloves or mittens include:
- 1 Pair x Heated Gloves/Mittens
- 2 x Lithium-ion Batteries (2200 mAh, 7.4 V)
- 1 x Dual Battery Charger (input voltage: 100-240V)
- 1 x User Manual
Socks include:
- 1 x Heated Socks (pair)
- 2 x Lithium-ion Batteries (2600 mAh, 7.4 V) wireless
- 1 x Dual Battery Charger (input voltage: 100-240V)
- Remote
- 1 x User Manual
The following heat times assume you have a fully-charged VULCAN battery.
Product Type | High Setting | Medium Setting | Low Setting |
|---|---|---|---|
Heated jackets, Gilet, & Baselayers | 3 hours | 5 hours | 7 hours |
Performance Pants | 3 hours | 5 hours | 7 hours |
All VULCAN Heated Gloves | 3 hours | 4 hours | 6 hours |
Heated Mittens | 3 hours | 4 hours | 6 hours |
Heated Glove Liners | 3 hours | 4 hours | 6 hours |
Wireless Heated Socks | 3 hours | 4 hours | 6 hours |
|
| ||
All Vulcan clothing is designed to target the vital internal organs from the rear to keep them warm and avoid the brain forcing blood away from hands and feet so we do not need to waste battery power having heat in pockets like the cheap chinese brands.
Of course! Vulcan heated clothing is made for indoor and outdoor activities in a cold climate. For most outdoor adventures
All Vulcan heated clothing is machine washable ideally in laundry mesh bag, but for longer longevity we recommend hand washing.
Please read the provided instructions before washing.
Tips:
1.Disconnect and remove the battery from the zipper pocket.
2.Make sure you put the connector cable back and close the zipper pocket.
3.Place your Vulcan item inside a mesh laundry bag.
4.Machine-wash it. (No dry cleaning/Cold and gentle cycle/Do not bleach)
5.Line dry. (Do not wring or twist/Do not iron/Do not tumble dry)
All clothing is not fire retardant.
Yes, we do offer please email info@vulcansportswear.com.
We do not recommend using the battery for heating while charging at the same time.
No. We cannot send a replacement hood.
Your Vulcan heated clothing, battery & charging kit will be carefully packed into our Vulcan cube bag. The cube bag is for storage, travel.
Body size means the measurement of your body parts, while clothing size means the measurement of the apparel. We recommend using the size guide link on website
The heating level (these are heat produced inside clothing) can be adjusted by pressing the power button. Each press will cycle through the apparel’s temperature settings.
High (Red): 55°C/131°F
Medium (White): 45°C/113°F
Low (Blue): 38°C/100°F
*Tested at a room temperature of 25°C/77°F.
Yes, it will still work well. However, if you’re going to spend a lot of time in sub-zero temperatures, we recommend you purchase a spare battery so you don’t run out of heat!
Sure, you can wear it on the plane. All VULCAN heated apparel is TSA-friendly. All VULCAN batteries are lithium batteries and you must keep them in your carry-on luggage.
Nope. VULCAN batteries are specifically designed and made for VULCAN heated Clothing. We recommend you use the original VULCAN battery only. VULCAN battery is UL-certified. If you need additional batteries, you can find them here.
Apparel defects caused by batteries from other brands will not be covered by warranty.
Yes, touch-screen compatible thumb and index fingers. You can still use your phone without taking off the gloves.
Heating elements are made of Graphene/carbon fiber to deliver heat across the garment. Heating elements are placed in different areas for different styles, you will feel the cosy warmth.
All new VULCAN products come with a year warranty. but if you have any issues please email as good customer service is important to us.
Batteries
The Mini 5K Battery has a capacity of 5000mAh, which delivers performance equal to market-leading 10,000mah @3.7V with higher efficiency and power output up to 7.4V. A fully-charged battery will last 3 hours on high, 4 hours on medium, or 6 hrs on low. Battery Grande as double the capacity so double the above figures (The working hours vary with clothing styles. Please refer to the exact runtime given on the product page).
All VULCAN batteries are TSA-friendly. Please remember that, like laptops and camera batteries, all VULCAN batteries are lithium-ion batteries and must be carried within your carry-on luggage per the Federal Aviation Administration's Pack Safe for Passengers policy.
The battery goes inside the inner battery pocket on the lower left side of the Jackets,Gilets, Baselayers. In pockets of performance pants, In pouch of gloves and Socks
The USB Type-C port is used to charge the battery. The regular USB port is used to connect a charging cable for your phone or other handheld devices. The circular DC port is plugged into the apparel to provide power for heating.
To ensure safe use and warranty concerns, we do not suggest you use batteries from other companies on VULCAN heated clothing. If you need a backup battery, please buy one from VULCAN.
Yes. All versions of the VULCAN apparel batteries (Mini 5K battery or GRANDE 10k battery) work with all styles of our heated clothing.
The 2200mah battery works with our heated gloves, mittens, and wirekess 2600mah for socks.
Here are some tips for storing batteries:
1. The battery should not be stored uncharged for a long period of time. A recharge is necessary every 2-3 months, at the latest.
2. For best storage, the battery storage is with 40% to 50% capacity and at low temperatures, which should not drop below 0°C. Storage at 5°C to 10°C is optimal.
3. Because of self-discharge, please disconnect and remove the battery from the zipper pocket.
Check your local ordinance and follow their guidelines, but usually you can send it to a recycling center.
Yes if your car has usb socket . you can use charger adapter to charge the battery from your car.
Yes, you can. The USB port on the battery can be used to charge your phone or other electronic devices while the DC port is used to power the heating at the same time. Just remember you will have less heat time with clothing so bare that in mind!
Just like your cellphone, laptop, and most other devices, all VULCAN batteries use lithium-ion technology to provide a safe power experience. Our battery has been certified by the UKCA, FCC, UL & CE to guarantee safe performance for daily use.
Yes you can. The USB port on the battery can be used to charge your phone and other electronic devices.
An empty battery will take roughly 8 hours to fully charge, fully charge with a 5V3A charger. There are 4 LED lights on the battery which show the current power level. When all 4 lights on the battery turn solid white/blue the battery is fully charged. Sock & glove batteries same above . I recommend to charge overnight .
Our VULCAN battery is specially designed for VULCAN heating garments. If you have clothes from another brand, please check with their seller and confirm if your clothes can use the other brand's battery.
email info@vulcansportwear.com explain what item you have , pictures are best and we will sort charger out.
Yes. The battery drains when it is not in use.
A fully-charged Mini 5K battery battery will last 3 hours on high, 4 hours on medium, or 6hrs on low.
socks and gloves the same
Grande 10k double the above
Please be noted that the working hours vary with different styles. Please refer to the exact runtime of each product given on the product page.
*The battery's lasting hours may vary depending on specific environmental conditions and temperatures.
Understanding FAQs
In the vast landscape of information, navigating through the myriad of queries can be a daunting task. Fortunately, there exists a beacon of clarity amidst this confusion: You can visit cart page too.
Frequently Asked Questions, commonly known as it's. Let's delve into the world of It's, understanding their purpose, creation, and significance. questions and answers for you.
Efficiency: FAQs streamline the process of information dissemination by providing quick answers to common queries. This efficiency benefits both users and service providers, saving time and resources that would otherwise be spent on repetitive inquiries.
User Empowerment: By offering readily accessible information, It's empower users to find solutions to their problems independently. This fosters a sense of self-sufficiency and reduces dependency on customer support channels.
Clarity and Transparency: it's contribute to transparency by addressing common concerns and clarifying doubts proactively. This builds trust and enhances the overall user experience.
Creating Effective FAQs
Crafting effective FAQs requires careful consideration of the target audience, their potential queries, and the goals of the FAQ section. Here are some key principles to keep in mind:
Identify Common Queries: Analyze customer feedback, support tickets, and user interactions to identify recurring questions. These form the basis of your FAQ content.
Be Clear and Concise: Keep answers straightforward and to the point. Avoid jargon or technical language that may confuse users.
Organize Content: Arrange FAQs logically, grouping related questions together. This facilitates easy navigation and enhances user experience.
Update Regularly: Review and update FAQs periodically to reflect changes in products, services, or policies. Outdated information can lead to frustration and confusion among users.
Provide Additional Resources: For complex topics, supplement FAQs with links to relevant articles, tutorials, or support channels for further assistance.
Significance of FAQs
FAQs play a crucial role in modern business operations and online interactions. Here's why they are significant:
Customer Satisfaction: By addressing common concerns upfront, FAQs contribute to higher levels of customer satisfaction. Users appreciate the convenience of finding answers quickly without having to wait for support.
Reduction in Support Costs: By deflecting repetitive inquiries, FAQs help reduce the workload on customer support teams, thereby lowering support costs for businesses.
SEO Benefits: Well-structured FAQs can improve a website's search engine visibility by targeting specific keywords and providing relevant content. This can drive organic traffic and enhance online visibility.
Brand Credibility: A comprehensive FAQ section reflects positively on a brand's credibility and commitment to customer service. It portrays the organization as transparent, knowledgeable, and customer-centric.